FREQUENTLY ASKED QUESTIONS

Registration at Betrolla is straightforward. To create an account, please follow these steps:

1. Click the “Sign Up” button in the website's upper right corner.
2. Enter your desired username, email, and password in the pop-up window.
3. Agree to our Terms & Conditions and Privacy Policy by checking the box underneath the password field.
4. Click the “Join” button. There’s no need to verify your email right away—simply log in and start playing.

There are two ways to reset your password:

1. Password Reset Link

• On the login page, look for the “Forgot Password” option and click on it.
• You’ll be redirected to a window where you need to enter your registered email.
• If you don’t receive a password reset email, check your spam or junk folder.

2. Contact Customer Support

• If the email option doesn’t work, please contact our Support Team via live chat.
• Click the chat button (found at the bottom right corner of the website).
• Provide your name, email, and preferred language. Once connected, explain the situation, and our support agent will assist you in regaining access.

No. Each player is allowed only one account. This policy ensures the security of your personal and financial details and protects you from potential fraudulent activities.

Once you log in, your current currency will be displayed next to the language button. This also reflects your account balance. Click the arrow to choose a different currency from the available list.

Betrolla supports several payment methods, including Bank Transfer, Visa, Mastercard, and cryptocurrency. To deposit:

1. Log in to your Betrolla account.
2. Go to the “Deposit” section.
3. Choose your preferred payment method.
4. Enter the required details and confirm the transaction.

We currently accept BTC, DOGE, ETH, LTC, and USDT. The depositing process is similar for all cryptocurrencies, so here’s a quick BTC example:

1. Select BTC (or another crypto) as your deposit currency.
2. Click the “Deposit” button.
3. A pop-up will display the Betrolla crypto address.
4. Copy this address and paste it into the recipient field in your 5. personal crypto wallet, or scan the QR code with your wallet’s app.
5. After the transaction has one network confirmation, your deposit will appear in your Betrolla account.

If you made a bank transfer or crypto deposit and it’s not visible yet, the transaction may still be pending and awaiting bank or blockchain confirmation. Wait a bit longer, and if it still doesn’t show, please contact our support team.

Withdrawing your winnings at Betrolla is quick and simple. Just pick one of the banking options that are provided. Most requests are processed immediately, but some payment methods may take up to 3 business days. Cryptocurrency withdrawals will go directly to the crypto wallet address you provide.

Note: Please remember that you may need to wager your deposit several times on Casino or Live Casino games (e.g., 3x) before a withdrawal can be processed. Check the bonus or deposit terms for specific details.

The minimum and maximum withdrawal amounts depend on your chosen payment method. Betrolla currently does not impose additional platform-specific limits, so please check your payment provider for any restrictions.

• Deposits are typically instant, though bank transfers or some crypto transactions may require additional confirmation time.
• Withdrawals may be processed within minutes or up to a few hours, depending on the currency and method chosen. Due to banking processes, fiat withdrawals can take slightly longer, but cryptocurrency withdrawals are often faster.

Betrolla does not charge any internal fees. However, your bank or payment service may apply a currency conversion fee or other transaction charges.

We support multiple fiat currencies and popular cryptocurrencies like BTC, ETH, DOGE, LTC, and USDT. In many cases, games automatically convert your crypto balance into fiat (EUR/USD) during play, and any winnings revert to your crypto balance.

A bonus is extra money added to your account balance. The exact amount or percentage depends on the promotion you’re participating in. All bonuses come with wagering requirements, which must be met before you can withdraw bonus-related winnings.

Simply sign in to your account, navigate to the “My Account” section, and select the “Bonuses” tab. All active bonuses and their remaining wagering requirements will be clearly displayed. If you have any questions, feel free to contact our Support Team via live chat or email.

• Make a €20 minimum deposit.
• Check the “Yes, please give me a deposit bonus” box during the deposit process.
• Your bonus will appear in your account once your deposit is confirmed.

Different games contribute differently to the wagering requirements. Slots may contribute 100%, while table or live games might contribute less. Please refer to our Bonus Terms & Conditions for specific contribution rates.

Wagering requirements vary by promotion. Check the Bonus Terms & Conditions or your “Bonuses” tab in your account for the precise playthrough requirements attached to your current bonus. If you need further assistance, our Support Team is ready to help.

All games at Betrolla are crypto-friendly. You can also switch to EUR or USD; the system will handle the currency conversion in real time. Any winnings will be reflected in the currency you have set as your primary balance.

Yes! We offer a fully functional demo mode for most slot games. Simply hover over a game in the Slots section, and choose “Demo” instead of “Real Play.” This allows you to test games without risking real money.

First, refresh the page or try a different browser. If the issue persists, please contact our Customer Support. They’ll guide you through any necessary troubleshooting steps.

Reach out to our Support Team via live chat or email. We aim to resolve technical issues as quickly as possible so you can get back to enjoying your favorite games.

Yes, absolutely. We take fairness seriously. Every player has an equal chance of winning at Betrolla. For instance, each spin on a slot game carries the same probability of hitting the jackpot, and every round of roulette offers the same chance for the ball to land on any given number.

We only collaborate with reputable software providers that use Random Number Generator (RNG) technology to ensure that all outcomes are completely unpredictable and unbiased.

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